Refund Policy
Last Updated: [2025.4.11]

At [Sportizon Ltd], we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our refund and return guidelines below.

1. Eligibility for Refunds
Timeframe: You may request a refund within 15 days of receiving your order.

Condition Requirements:

Items must be unused, in original packaging, and with all tags attached.

Proof of purchase (order number or receipt) is required.

Non-Refundable Items:

Customized/personalized products

Digital downloads (e.g., eBooks, software)

Intimate hygiene items (e.g., earrings, swimwear)

2. Return Process
Contact Us: Email 1146822261@qq.com within 15 days to initiate a return.

Ship Back: Send the item(s) to:
No.5, Xialiao Xincun 2nd Road, Danshui Street, Huiyang District, Huizhou City, Guangdong Province, China（中国广东省惠州市惠阳区淡水街道下寮新村二路5号）

Return shipping costs are covered by the customer.

Inspection: We will process your refund within 15 business days after receiving and inspecting the item.

3. Refund Methods
Refunds will be issued to your original payment method.

Processing times vary by payment provider (typically 5-10 business days).

Store credit may be offered as an alternative upon request.

4. Exchanges
We offer exchanges for defective/wrong items. Contact us within 15 days to arrange an exchange.

5. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 15 days with photo evidence.

We will provide a replacement or full refund, including return shipping costs.

6. Late/Missing Refunds
If your refund is delayed, first check your bank/payment account.

If unresolved, contact us at 1146822261@qq.com

7. Changes to This Policy
We reserve the right to update this policy. Changes will be posted on this page with a new "Last Updated" date.